Contact Us

We’re Here to Help

Have a question about your order, products, shipping, returns, or anything else? The NOVIXCO team is happy to help.

Get in Touch

Customer Support Email
store.novixco2004@gmail.com

For order-related queries, please include your Order ID in your message so we can assist you faster.

Phone / WhatsApp
[your phone number]

Customer Support Hours
Monday – Saturday
10:00 AM – 6:00 PM IST

We aim to respond to customer enquiries within 24–48 business hours.

Order Support

For questions about an existing order, please provide:

• Order ID

• Name used for the order

• Registered mobile number or email address

• Details of your request

• Photos or videos, if your request concerns a damaged, defective, or incorrect product

Common Questions

Before contacting us, you may find the information you need in:

• Shipping Policy — delivery timelines, tracking, and shipping information

• Return & Refund Policy — returns, replacements, exchanges, and refunds

• Terms of Service — terms governing use of our website and services

• Privacy Policy — information about how we handle customer data

Customer Support

For the fastest assistance, please contact us using the email address or WhatsApp/phone number listed above.

We value every NOVIXCO customer and will make reasonable efforts to resolve your concerns as quickly as possible.

Thank you for choosing NOVIXCO.v