Shipping policy

Shipping Policy

At NOVIXCO, we work hard to ensure your order reaches you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During sales, promotions, new product launches, or periods of unusually high order volume, processing may take additional time. If there is a significant delay, we will make reasonable efforts to notify you.

2. Shipping & Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

Metro & major cities: 2–5 business days
Other locations: 3–7 business days
Remote or difficult-to-reach locations: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier service, weather, holidays, transportation conditions, and other circumstances beyond our control.

Please note: The delivery timeline begins after your order has been dispatched, not from the time the order is placed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may occasionally offer free shipping promotions or free shipping above a specified order value. Any applicable offer will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has been dispatched, we may provide you with a shipping confirmation and tracking details through your registered email address, phone number, SMS, WhatsApp, or other available communication method.

You can use the tracking information to monitor your shipment.

Please allow some time for tracking information to become active after the package has been handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/flat number
Building or street name
Area/locality
City
State
PIN code
Valid phone number

NOVIXCO is not responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an incorrect address after placing an order, please contact us immediately. We will try to update it before dispatch, but changes cannot be guaranteed once the order has been shipped.

6. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

If the package cannot be delivered because:

The recipient is unavailable.
The address is incorrect or incomplete.
The customer refuses delivery.
The customer does not respond to the courier.
The delivery location is inaccessible.

the shipment may be returned to NOVIXCO.

If an order is returned to us because of circumstances attributable to the customer, any refund or re-shipment may be subject to applicable shipping, return-to-origin, or handling charges.

7. Delayed Shipments

While we aim to meet our estimated delivery timelines, delays may occasionally occur due to circumstances outside our reasonable control, including:

Severe weather.
Natural disasters.
Public holidays.
Transportation disruptions.
Courier delays.
High order volumes.
Technical or operational issues.
Government restrictions.
Events beyond our reasonable control.

We will make reasonable efforts to assist you in tracking delayed shipments.

8. Damaged Packages

Please inspect your package when it arrives.

If the package appears seriously damaged or tampered with, you should, where possible, document the condition with photographs or video and contact NOVIXCO customer support as soon as possible.

If the product inside is damaged, defective, or incorrect, please refer to our Return & Refund Policy for eligibility and claim requirements.

9. Missing or Lost Orders

If your order is marked as delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the courier partner to investigate the delivery.

Customers may be asked to provide additional information to help us investigate the issue.

10. Incorrect or Missing Items

If you receive:

The wrong product.
The wrong size.
The wrong color/design.
A missing item.

please contact us within the applicable period stated in our Return & Refund Policy.

Please provide your order number and clear photographs of the received package and product where requested.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the applicable COD option and charges, if any, will be displayed at checkout.

COD availability may vary based on your delivery location, order value, courier availability, or other operational factors.

We reserve the right to restrict COD availability where reasonably necessary.

12. International Shipping

Unless specifically stated on our website, NOVIXCO currently ships only within India.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery terms will be displayed or communicated before the order is completed.

13. Multiple Products in One Order

If an order contains multiple products, NOVIXCO may ship the items together or separately depending on product availability, warehouse operations, and logistics requirements.

If products are shipped separately, you may receive separate tracking details.

14. Delivery to Remote Areas

Some remote, rural, restricted, or difficult-to-reach locations may require additional delivery time or may not be serviceable by our courier partners.

If your location is not serviceable, we may contact you to discuss available options or cancel the order and issue an applicable refund.

15. Changes to This Shipping Policy

NOVIXCO may update this Shipping Policy from time to time to reflect changes in our logistics operations, courier services, business practices, or applicable requirements.

The latest version will always be published on this page with the updated date.