Refund policy

Return & Refund Policy

At NOVIXCO, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or different from what you ordered, we’re here to help.

1. Return Eligibility

You may request a return or replacement within 7 days of receiving your order if:

  • The product is damaged, defective, or has a manufacturing issue.

  • You received the wrong product, size, color, or design.

  • The product received is significantly different from the product shown on our website.

To be eligible for a return, the product must be:

  • Unworn and unused.

  • Unwashed and unaltered.

  • In its original condition and packaging.

  • Accompanied by proof of purchase/order details.

2. Non-Returnable Products

We generally do not accept returns for:

  • Products that have been worn, washed, ironed, altered, or damaged after delivery.

  • Products damaged due to improper use or care.

  • Products returned after the 7-day return period.

  • Personalized or customized products, unless they are defective or incorrectly manufactured.

  • Products without their original packaging or tags, where applicable.

Please note: Due to hygiene and product-quality considerations, returns may be rejected if the product shows signs of use, washing, or damage caused by the customer.

3. How to Request a Return

To request a return, contact our customer support within 7 days of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product.

  • Clear photos of the packaging and shipping label, if applicable.

  • A short video may be requested for certain damage or defect claims.

Our team will review your request and let you know whether it has been approved.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may offer one of the following solutions:

  • A replacement product.

  • Store credit.

  • A full or partial refund, depending on the situation.

Please do not return a product before receiving confirmation from our support team.

5. Refunds

Once your return is approved and the returned product has been received and inspected, we will process the applicable refund.

Refunds will generally be issued to the original payment method.

Depending on your bank, payment provider, or card issuer, it may take additional business days for the refund to appear in your account.

6. Exchanges

If you received the wrong size or an incorrect product due to an error on our part, we may provide a replacement subject to product availability.

For size-related requests where the correct product was originally delivered, an exchange may be offered at our discretion and may be subject to applicable shipping charges.

7. Return Shipping

If the return is due to a defective, damaged, or incorrect product, NOVIXCO may cover the applicable return shipping cost.

If the return is approved for another reason, the customer may be responsible for return shipping charges.

Shipping charges are generally non-refundable unless the return is caused by an error on our part or the product is defective/damaged.

8. Failed Delivery / Refused Orders

If an order is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or was unavailable to receive the package after repeated delivery attempts, any refund will be subject to applicable shipping, return-to-origin, or handling costs.

9. Refund Rejection

NOVIXCO reserves the right to reject a return or refund request if:

  • The return request is made after the applicable return period.

  • The product has been used, washed, altered, or damaged by the customer.

  • The product does not match the product originally shipped.

  • The customer is unable to provide sufficient evidence for a damage or defect claim.

  • The return does not meet the conditions stated in this policy.

10. Order Cancellation

Orders may be cancelled before they are shipped, subject to our order-processing status.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.

11. Contact Us

For return, replacement, or refund requests, please contact:

NOVIXCO Customer Support
Email: store.novixco2004@gmail.com

Please include your order number in the subject line or message so that we can process your request faster.

Important Note

This Return & Refund Policy is intended as a general e-commerce policy. NOVIXCO will comply with applicable consumer-protection and e-commerce laws and regulations. If any provision of this policy conflicts with applicable law, the applicable law will prevail.